Privacy Policy

At Elora Cleaning Co., we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices you have regarding your personal data.

By using our website or contacting us about our services, you agree to the practices described in this Privacy Policy.

1. Who We Are Elora Cleaning Co. provides residential and commercial cleaning services across our local service area.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details provided on our website.

2. Information We Collect Depending on how you interact with us, we may collect:

Contact Information

• Name
• Email address
• Telephone number
• Property address

Service Information

• Type of cleaning service requested
• Property details
• Preferred appointment dates
• Additional service requirements

Website Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Cookies (see our Cookie Policy)

3. How We Use Your Information We use your information to:

• Provide estimates and quotations.
• Arrange and deliver cleaning services.
• Respond to enquiries.
• Communicate about your booking.
• Process payments.
• Improve our services.
• Meet our legal obligations.

We will only use your personal information where we have a lawful basis to do so.

4. Estimates & Bookings If you complete our online Estimate Calculator or Contact Form, we use the information you provide to:

• Prepare your personalised quotation.
• Contact you regarding your enquiry.
• Arrange your booking if you decide to proceed.

Submitting an enquiry does not place you under any obligation to purchase our services.

5. Sharing Your Information We do not sell your personal information.

We may share your information only where necessary with trusted third parties, including:

• Payment providers
• IT and website service providers
• Professional advisers
• Insurers where required
• Legal or regulatory authorities where required by law

All third parties are expected to protect your information appropriately.

6. Property Photographs To help us deliver our services, we may occasionally take photographs before or after cleaning to:

• Record the condition of a property before work begins.
• Document completed work for quality assurance.
• Record accidental damage or issues requiring customer attention.

These photographs will only be used for operational purposes unless you have given us separate permission to use them for marketing or promotional purposes.

Any photographs taken will be stored securely and handled in accordance with this Privacy Policy.

7. How Long We Keep Your Information We only keep personal information for as long as necessary to:

• Deliver our services
• Meet legal or accounting requirements
• Resolve disputes
• Maintain appropriate business records

When information is no longer required, it will be securely deleted or anonymised.

8. Your Rights Under UK GDPR, you have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your information where appropriate.
• Restrict or object to certain processing.
• Request a copy of your information.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us.

9. Security We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

While no online system can ever be completely secure, we continually work to protect the information entrusted to us.

10. Marketing Communications We will only send you marketing communications where:

• You have asked to receive them; or
• We have another lawful basis to do so.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included within our emails or by contacting us directly.

We will never sell your personal information to third parties for marketing purposes.

11. Cookies Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

Further information can be found in our Cookie Policy.

12. Third-Party Links Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies before providing personal information.

13. Changes to this Privacy Policy We may update this Privacy Policy from time to time.

The latest version will always be published on our website.

14. Contact Us If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details provided on our website.

Thank you for choosing Elora Cleaning Co.

Exceptional Cleaning. Complete Peace of Mind.

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Questions about this document? Get in touch — or call 07983 534974.